Privacy Policy

Olimo Limited operates the Olimo website (olimo.com.hk) and licensed private hire car / chauffeur booking services in Hong Kong. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, book online, contact us via WhatsApp, email, or phone, or use our passenger trip pages.

We process personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

We may collect the following categories of information:

• Contact details — name, phone number, email address, and WhatsApp identifier when you enquire, register, or book.
• Trip and booking details — pick-up and drop-off addresses or locations, date and time, flight numbers, passenger and luggage counts, vehicle preferences, and special instructions.
• Payment information — card or wallet payments are processed by our licensed payment partners (such as Stripe or YedPay). We do not store full card numbers on our servers.
• Account and corporate data — login credentials, company name, and billing references for corporate accounts where applicable.
• Communications — messages sent through WhatsApp, email, in-app chat, or customer support relating to your booking.
• Technical data — IP address, browser type, device information, pages visited, and cookies used for site functionality, security, and analytics.

We use personal data to:

• Process, confirm, and administer bookings and provide chauffeur services;
• Assign licensed drivers and partner fleets to fulfil your trip;
• Communicate with you about your booking, driver details, schedule changes, and receipts;
• Process payments, refunds, and corporate billing;
• Improve our website, pricing, dispatch, and customer service;
• Prevent fraud, enforce our terms, and protect the safety of passengers and drivers;
• Comply with applicable laws, licensing, and regulatory requirements in Hong Kong.

We share personal data only as necessary to deliver our services, including with:

• Assigned drivers and partner fleet operators who perform your trip;
• Payment processors and banks to collect or refund payments;
• Technology providers that host our booking platform, messaging, and analytics tools;
• Professional advisers or authorities where required by law or to protect legal rights.
• We do not sell your personal data to third parties for their marketing purposes.

Because we offer cross-border chauffeur services to Mainland China, trip-related data (such as passenger names, passport details where provided, and itinerary information) may be shared with drivers and partners involved in border crossing procedures. Where data is transferred outside Hong Kong, we take reasonable steps to ensure it is protected in line with this policy and applicable law.

We retain booking, payment, and contact records for as long as necessary to fulfil the purposes described above, including legal, accounting, tax, and dispute-resolution requirements. Booking records are typically retained for up to seven (7) years unless a longer period is required by law.

We use reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Under Hong Kong law, you may request access to or correction of your personal data, or lodge enquiries or complaints regarding our handling of personal data. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Our website uses cookies and similar technologies for essential functionality, session management, language preferences, and analytics. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

Olimo Limited 2/F West Wing, 822 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, Hong Kong Email: bookings@olimo.com.hk Phone: +852 9793 5257

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Material changes may also be communicated through our website or by email where appropriate.